Overview
Kayan Sync ("the app") is a Shopify app published by Founders Bridge that keeps a Shopify store in sync with Kayan ERP — flowing orders, products, inventory, and fulfillments between the two systems. This policy explains what data the app accesses, why, how it is stored, and the choices and rights merchants and their customers have.
By installing Kayan Sync you agree to this policy. We only access store data needed to provide the sync, and only for stores that have installed the app and connected a Kayan ERP account.
Information we access
When you install Kayan Sync and approve its permissions, the app reads and writes a limited set of store data through Shopify's Admin API. The specific access is governed by the scopes you approve at install:
- Orders — including line items and the customer details attached to an order (name, email, phone, and shipping/billing address) so orders can be created and reconciled in Kayan ERP.
- Products and variants — titles, SKUs, and identifiers used to map Shopify products to Kayan ERP items.
- Inventory levels and locations — so stock counts stay consistent across both systems.
- Fulfillments — to reflect shipping and fulfillment status in Kayan ERP.
- We request write access to inventory and orders only to push inventory updates back to Shopify and to tag orders that have been synced. We do not modify your products, customers, or order contents.
Customer personal information
Orders include personal information about your customers. Kayan Sync processes this information solely to create and reconcile the corresponding records in your Kayan ERP account. We act as a data processor on your behalf — you, the merchant, are the data controller for your customers' information.
We do not sell customer data, use it for advertising, or share it with third parties except the infrastructure providers needed to operate the service (see “Service providers” below).
How we use information
- Synchronize orders, products, inventory, and fulfillments between Shopify and your Kayan ERP account.
- Tag orders in Shopify as synced so you can see what has been processed.
- Diagnose errors and keep the integration reliable.
- Respond to your support requests.
Data storage and security
Synced records are stored in the database that backs your Kayan ERP account. Shopify API access tokens are encrypted at rest. Data is transmitted over encrypted connections (HTTPS/TLS), and access is restricted to the systems and personnel that operate the service.
Service providers
We rely on a small number of vetted infrastructure providers to run the service — for application and database hosting and for error monitoring. These providers process data only to provide their service to us and are bound by their own data-protection commitments. We do not use customer data for any purpose beyond operating Kayan Sync and Kayan ERP.
Data retention and deletion
We retain synced data for as long as the app is installed and your Kayan ERP account is active. Kayan Sync honors Shopify's mandatory privacy webhooks:
- Customer data request — when a customer asks what data you hold, we surface the customer information associated with their orders.
- Customer redact — when Shopify requests erasure of a customer's data, we delete the personal information for that customer from the synced records.
- Shop redact — 48 hours after an app uninstall, Shopify requests erasure of the shop's data, and we delete the store's data and stored credentials.
- You can also request deletion at any time by uninstalling the app or contacting us at support@foundersbridge.org.
Your rights
Depending on your jurisdiction (including the GDPR and CCPA), you and your customers may have rights to access, correct, export, or delete personal information. We support these requests through the Shopify webhooks above and directly at support@foundersbridge.org.
Changes to this policy
We may update this policy as the app evolves or as legal requirements change. Material changes will be reflected by the “Last updated” date above, and significant changes will be communicated to active merchants.
Contact us
Questions about this policy or your data? Email support@foundersbridge.org and we'll respond within 1 business day.